ClosePinger

Legal

Privacy Policy

This policy explains how Remoteline collects, uses, discloses, and safeguards personal data when you use ClosePinger. It is written for a global audience and is designed to align with GDPR and other major privacy frameworks.

Last updated: April 24, 2026

1. Controller and contact details

This service is operated by Remoteline, an Italian company.

Remoteline Via Sandro Pertini n29 San Martino in Rio (RE), Italy VAT number: 03007100351 Contact: info@remoteline.it

If you have privacy questions or want to exercise your rights, contact us at info@remoteline.it.

2. Scope of this policy

This Privacy Policy applies to personal data processed through our website, product, and related support or sales communications.

It also covers data we process on behalf of customers when they use the platform to coordinate client document collection and close workflows.

3. Personal data we collect

Depending on how you interact with ClosePinger, we may collect:

  • Account and profile data: name, email address, password hash, role, workspace membership.
  • Operational data: requests, uploads, reminders, workflow status, and activity records.
  • Communications data: support requests, sales inquiries, and service notices.
  • Technical and device data: IP address, browser type, pages viewed, timestamps, and security logs.
  • Analytics events: product and marketing events captured through Google Analytics 4 and Microsoft Clarity when enabled.

4. Why we process personal data

We process personal data to:

  • Provide, operate, and secure the service.
  • Authenticate users and manage workspaces.
  • Deliver reminders, notifications, and support.
  • Maintain platform integrity and prevent abuse.
  • Improve performance, usability, and conversion through analytics.
  • Comply with legal, tax, accounting, and audit obligations.

5. Legal bases (EEA/UK)

For users in the EEA, Switzerland, and UK, we rely on one or more of these legal bases: contract performance, legitimate interests, legal obligations, and consent where required.

Where we rely on legitimate interests, we assess that processing is necessary and proportionate and does not override your rights.

6. Cookies and tracking technologies

We use essential technologies needed for authentication, security, and core product functionality.

We may also use analytics technologies, including Google Analytics 4 and Microsoft Clarity, to understand product usage and improve the platform. Where consent is required by local law, we request consent before enabling non-essential tracking.

7. How we share personal data

We share personal data only when needed to provide the service, meet legal obligations, or protect rights and safety. Typical recipients include:

We do not sell personal data.

  • Infrastructure, hosting, and security providers.
  • Authentication, email, and communication providers.
  • Analytics providers used to measure product performance.
  • Professional advisors, auditors, or authorities where legally required.

8. International data transfers

Because we operate globally, personal data may be processed outside your country. Where required, we apply transfer safeguards such as adequacy decisions, Standard Contractual Clauses, and supplementary contractual or technical protections.

9. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including service delivery, security, dispute resolution, and legal compliance. Retention periods vary by data type and legal requirement.

10. Security

We use technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No service is completely risk-free, but we continuously improve our safeguards.

11. Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, request data portability, and appeal certain decisions.

Users in specific jurisdictions, including the EEA, UK, and certain US states such as California, may have additional statutory rights.

To exercise your rights, email info@remoteline.it.

12. Children

ClosePinger is intended for business use and not directed to children. We do not knowingly collect personal data from children below the age where parental consent is required by applicable law.

13. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, communicated through the product or by email.

14. Related legal terms

Please also review our Terms of Service.